Accelerate Revenue Generation and elevate your customer experiences
Drive demand and close deals faster with Dynamics 365
Delivering great customer experiences requires a 360-degree view of the customer from every role at every touch point
360-degree view of the customer at every touchpoint
Interact with
marketing campaign
- Improve marketing efficiency and ROI
- High quality leads
- Better pipeline health
- Increase cross sell and upsell opportunity
Connects
with seller
- Increase with rate
- Higher deal sales
- Fast time to close
- Improve seller productivity
Receiving ongoing support
- Deliver more contextual and faster support
- Dive 1st time resolution
- Increase CSAT
- Reduce churn
How Dynamics 365 help customers deliver
great customer experiences
Dynamic 365 Sales
Dynamic 365 Customer Insights
Dynamic 365 Field Service
Microsoft Dynamics 365 empowers organizations to deepen customer relationships and foster long-term customer loyalty through seamless, personalized experiences. It enhances productivity and collaboration across sales, marketing, and service teams, ensuring every interaction adds value.
With next-generation AI capabilities, these customer experience solutions support every stage of the customer journey, leveraging Microsoft’s trusted approach to security, compliance, privacy, and responsible AI.
Built on a unified Microsoft data platform, Dynamics 365 provides connected data, actionable real-time insights, and customer engagement in the flow of work—delivering a connected, contextualized customer journey across all marketing, sales, and service interactions.
Additionally, organizations can easily build and extend business applications using low-code Power Platform extensibility, allowing full customization to meet unique business needs.Dynamics 365 Solutions
Dynamics 365 Customer Insights
Combine data with real-time journey orchestration and next-generations AI. Start with the customer data platform or journey orchestration and create personalised marketing experiences your way.
Learn more Dynamics 365 Sales
Empower sales teams with automation, contextual insights, and AI-powered assistance with Microsoft Sales Copilot.
Microsoft Relationship Sales
Transform relationship selling with Dynamics 365 Sales and LinkedIn Sales Navigator. Get actionable insights based on contacts’ activities, such as switching jobs or opening presentations in Smart Links.
Dynamics 365 Customer Service
Reshape customer experiences by empowering agents to drive faster resolution using generative AI and automation.
Omnichannel Service
Build trust with customers by delivering seamless experiences across all channles, including conversational AI, live interative and self-service solutions.
Benefits of Leveraging
the Dynamics 365 Suite
Enhance Customer Relationships
Unify and enrich marketing, sales, and service data with AI to understand customers’ preferences – and foresee future opportunities in real-time. Engage with customers on their terms by orchestrating customer journeys, delivering content that matters to your customers, in context, at the right moment.
AI-enabled sales acceleration
Improve seller focus and productivity with next-generation AI, intelligent forecasting, and customer tracking in the flow or work. Help sellers engage with customers in the right way and tome with AI-powered guidance and relationship insights.
Data-Driven Decisions
Utilizing advanced analytics, identifying trends and patterns, and enabling data-backed decisions that boost conversions and revenue.
Boost ROI
Guarantee a higher return on investment, maximizing the efficiency of your marketing efforts through optimized sales funnel strategies. Transform leads into customers and customers into advocates, amplifying your revenue streams.